Refund policy
Refund & Returns Policy
At MyInkToner, we want you to feel completely confident buying compatible ink and toner from us. Below you'll find clear details on our warranty, returns and refund process, so you know exactly where you stand if something isn't right.
Delivery
All orders are sent using tracked delivery. Delivery is free and arrives the next business day to England, Wales and mainland Scotland. We also deliver to Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Channel Islands and the Republic of Ireland for a charge; see our Shipping Policy for details.
Our Seller Warranty
Every cartridge we sell is covered by a 1 year seller warranty, which runs from the date you made your purchase.
Returning Unwanted Items
If you’ve changed your mind about a product, you can send it back to us within 30 days of your original order date. It must be sealed in its original packaging, undamaged and in resaleable condition; we can’t accept items that have been opened. A restocking charge of up to 30% of the item’s value may apply to unwanted returns. The exact amount depends on the supplier, so it could be nothing, 10% or more, but never more than 30%.
Ordered the Wrong Item?
Mistakes happen, and we understand that. If you’ve ordered the wrong cartridge or product by accident, we’ll accept it back within 30 days of your order date, provided it’s sealed in its original packaging, undamaged and in resaleable condition. We can’t accept items that have been opened, so please check the cartridge code against your printer before opening anything. A restocking charge of up to 30% of the item’s value may apply. The exact amount depends on the supplier, so it could be nothing, 10% or more, but never more than 30%.
Faulty Products
If a product develops a fault, you're entitled to either an exchange or a full refund. We aim to make this process as straightforward as possible, so if something isn't printing correctly or doesn't function as expected, contact us and we'll sort it out promptly.
Need Help?
If you have any questions about your order, a return, or which warranty applies to your purchase, our customer service team is on hand to help. Reach out to us directly at help@myinktoner.co.uk and we'll do our best to resolve things quickly and fairly.
Frequently Asked Questions
Do you sell original manufacturer cartridges?
No. MyInkToner specialises in high-quality compatible ink and toner cartridges. We don't stock original (OEM) branded cartridges.
How long do I have to return an item I no longer want?
Unwanted items can be returned within 30 days of your order date, provided they’re sealed, undamaged and in resaleable condition. Opened items can’t be returned. A restocking fee of up to 30% may be deducted from your refund. The amount depends on the supplier, so it could be nothing or as little as 10%.
What happens if my product is faulty?
You can request either an exchange or a refund for any faulty item.
Will I be charged for returning an item I ordered by mistake?
The item must be sealed, undamaged and in resaleable condition, as opened items can’t be returned. You pay the return postage, and a restocking fee of up to 30% may be deducted from your refund. The amount depends on the supplier, so it could be nothing or as little as 10%.
Does delivery cost extra?
Delivery is free and tracked to England, Wales and mainland Scotland, arriving the next business day. Other areas carry a delivery charge; see our Shipping Policy.