Shipping policy
Shipping and Delivery Policy
MyInkToner supplies compatible ink cartridges, toner cartridges and office essentials to homes and businesses across the UK. This policy explains how we get your order to you, how long it takes, and what to do if something doesn't go to plan.
How We Deliver Your Order
Orders to England, Wales and mainland Scotland are sent free on a fully tracked next working day service, with no minimum spend. Orders placed before 4:00pm, Monday to Friday, are dispatched the same day and delivered the next working day. Orders placed after 4:00pm, or at the weekend, are dispatched the following working day. We dispatch Monday to Friday only.
Every parcel is tracked, and a tracking link is emailed to you as soon as your order is on its way.
Delivery Areas and Prices
We deliver across the UK, including Northern Ireland, and to the Isle of Man, the Channel Islands and the Republic of Ireland. Delivery charges are per order. Choose your delivery option at checkout.
| Destination and service | Delivery time | Price |
|---|---|---|
| England, Wales and mainland Scotland: Free Next Day Delivery (order before 4pm, Monday to Friday) | Next working day | FREE |
| England, Wales and mainland Scotland: Pre-12pm Next Day Delivery | Next working day, before 12pm | £11.99 |
| England, Wales and mainland Scotland: Saturday Delivery (order before 4pm on Friday) | Saturday | £20.99 |
| Scottish Highlands and Islands, Isles of Scilly: 2 Day Delivery (we email you after you order to take this payment) | 2 working days | £13.99 |
| Northern Ireland: 2 Day Delivery | 2 working days | £11.99 |
| Isle of Man: 2 Day Delivery | 2 working days | £13.99 |
| Channel Islands (Jersey, Guernsey): 2 Day Delivery, includes a £5.99 customs fee | 2 working days | £24.99 |
| Republic of Ireland: 2 Day Delivery, includes a £5.99 customs fee | 2 working days | £22.99 |
Scottish Highlands and Islands and the Isles of Scilly: this covers postcodes beginning HS, IV, KW and ZE, parts of the AB, FK, KA, PA and PH postcode areas, and TR21 to TR25 (Isles of Scilly). Next day, Pre-12pm and Saturday services aren't available to these areas. Our checkout can't add this charge automatically yet, so we'll email you after you order to take the £13.99 before your parcel is sent. If you'd rather not pay it, just tell us and we'll cancel your order and refund you in full.
If Your Delivery Hasn't Arrived
Delays can occasionally happen, particularly around bank holidays or in severe weather. If your order hasn't arrived by the expected date, please check your tracking link first. If your parcel still hasn't arrived within 5 working days of dispatch, email help@myinktoner.co.uk with your order number and we'll investigate straight away. Please raise any delivery queries within 30 days of the original order date.
Split Orders and Missing Items
Larger orders are sometimes split into more than one parcel so they fit through a standard letterbox, so a second parcel may arrive separately. If a courier can't deliver a parcel, they'll usually leave a card explaining how to rearrange delivery or collect it.
Changing Your Delivery Address
Please check your delivery address carefully before ordering. Once an order has been dispatched, we can't change the delivery address. If you spot an error straight after ordering, contact us as soon as possible and we'll try to catch it before it leaves our warehouse.
International Delivery
Outside the UK we deliver to the Isle of Man, the Channel Islands (Jersey and Guernsey) and the Republic of Ireland. We don't currently deliver to mainland Europe or anywhere else.