Terms of Service

Terms of Service

Welcome to MyInkToner (MyInkToner.co.uk). These terms explain how our website works, how orders and deliveries are handled, and what you can expect from us as a customer. Please take a few minutes to read through them before placing an order. If anything isn't clear, our customer service team is happy to help at help@myinktoner.co.uk.

About Our Website Content

Everything you see on MyInkToner.co.uk, including text, images, product descriptions and the overall design of the site, belongs to MyInkToner and must not be copied or reused without our permission.

We work hard to keep our product information and compatibility details accurate and up to date. Our printer and cartridge compatibility checker is built from our own research and testing, but with new printer models being released all the time, we can't guarantee it covers every device on the market. We regularly review and update our compatibility data as new printers become available.

MyInkToner supplies high quality compatible ink and toner cartridges. We do not sell original or manufacturer branded (OEM) cartridges, and every product we sell is a carefully tested compatible alternative, never a counterfeit item.

What "You" and "We" Mean

Throughout these terms, "you" refers to anyone using our website, browsing our products, or placing an order with us.

"We", "us" and "our" refer to MyInkToner, trading as My Ink Toner Limited, whose registered office is My Ink Toner Ltd, 14/2g Docklands Business Centre, 10-16 Tiller Road, London, E14 8PX company registration number 17437155, VAT 000000 - Email: help@myinktoner.co.uk.

Where We Deliver

We currently ship to addresses within the United Kingdom only. Please note that a small number of postcodes, particularly in more remote areas, may incur an additional delivery charge. If this applies to your order, you'll be shown the correct cost at checkout before you complete your purchase.

Once you place an order, you'll receive a confirmation email with your order details. It's your responsibility to make sure the email address and delivery address you give us are correct, as this allows us to get your order to you without delays.

How a Contract Is Formed

Any purchase made through MyInkToner.co.uk is a contract between you and My Ink Toner Limited.

Placing an order on our website counts as an offer to buy from you. We accept that offer once we send you a confirmation email showing your order has been dispatched. This acceptance is considered complete at the moment we send that email, regardless of when, or whether, you actually receive it. Once we've received your payment, we'll send confirmation to the email address you provided when ordering. From that point, a binding contract exists between us on the basis of these terms. Any additional terms you try to include as part of your order will not form part of our agreement.

If we spot an obvious pricing or listing error on our website before your order is confirmed, we reserve the right to cancel the order. Where this happens, we'll contact you by email as soon as we can to explain the situation.

Ownership and Risk

Ownership of the goods you buy, along with the risk of loss or damage, transfers to you once payment has been taken and the order is allocated for dispatch. All sales take place under UK jurisdiction.

Delivery

We offer free, tracked, next business day delivery on all orders shipped within the UK. Once your order has been dispatched, we'll email you with tracking details so you can follow its progress right up to your door.

Please make sure someone is available at the delivery address to receive and sign for the parcel where required. If you've ordered several items, we may occasionally split your order into more than one parcel, depending on stock location or item size. We'll always keep you updated by email if this happens.

If your order hasn't arrived within a reasonable time after dispatch, please get in touch and we'll look into it straight away.

We confirm that the goods you receive will match the description given on our website at the time your order is dispatched.

Pricing

Prices on our website may change from time to time. Any price change will not affect orders that have already been placed and confirmed before the update takes place.

All prices shown include free next day delivery and any applicable packaging costs, unless stated otherwise at checkout.

Payment

We use secure, encrypted payment processing to protect your card details whenever you shop with us. You can find more about how we handle your data in our Privacy Policy.

We accept payment by major debit and credit cards, along with other common online payment methods shown at checkout. We're unable to accept payment by cheque, postal order or cash.

Circumstances Beyond Our Control

There may be occasions where we need to delay, suspend or cancel an order due to events outside our reasonable control, such as severe weather, fire, flood, industrial action, accidents, or similar circumstances. In these situations, we won't be held liable for any resulting loss or delay, though we'll always aim to keep you informed.

Returns and Cancellations

We want you to shop with confidence, which is why we offer a generous 30 days returns window on our products.

If any item you receive from us turns out to be faulty, we'll arrange a replacement and organise collection of the faulty item at no cost to you.

Where a refund is due, we aim to process this within seven working days of receiving and checking the returned goods. Occasional delays caused by our payment provider are outside of our control, but we'll always try to resolve these as quickly as possible.

If you simply change your mind, you're welcome to return your item within our 30 days returns period. Items must be unused, unopened and in a condition suitable for resale. Once we've received and checked the returned goods, we'll process your refund back to your original payment method. Please note that you're responsible for the cost of returning the item to us, unless the item is faulty or was sent to you in error.

Full step by step guidance on how to arrange a return or cancellation can be found in our FAQ section.

Promotions and Discount Codes

From time to time we run promotional offers and discount codes, including offers for new customers. Only one discount code can be applied per order, and codes cannot usually be combined.

Governing Law

These terms, and any contract between you and MyInkToner, are governed by the laws of the United Kingdom. Any disputes will fall under the jurisdiction of the UK courts.

FAQ

Do you sell original or manufacturer branded cartridges? No. MyInkToner specialises in high quality compatible ink and toner products. We don't stock or sell OEM or original branded cartridges.

How much does delivery cost? Delivery is free on all UK orders and sent on a tracked, next business day service. A small number of postcodes may carry an additional charge, which will always be shown clearly at checkout.

How long do I have to return an item? You have 30 days from the date of purchase to return an item, provided it's unused and in resaleable condition (unless it's faulty).

Do you ship outside the UK? At the moment, we only deliver to addresses within the United Kingdom.