Privacy Policy

Privacy Policy

Introduction

At MyInkToner, protecting your personal information matters to us. This policy explains what data we collect, why we collect it, and how we look after it when you shop with us at MyInkToner.co.uk for compatible ink cartridges, toner and other office supplies. If you have any questions about how your information is handled, please get in touch and we will be happy to help.

By browsing our website or placing an order with us, you agree to the collection and use of your personal data as set out below.

Key Terms Used in This Policy

Throughout this policy, "personal data" refers to any information that can identify you as an individual, such as your name, address or email. "Processing" covers anything we do with that data, from collecting and storing it to using it to fulfil an order. A "data subject" is the person the data belongs to, meaning you. Where we refer to "we", "us" or "our", we mean MyInkToner. A "child" is defined as anyone under the age of 16.

Our Approach to Data Protection

We handle your personal data in line with a set of core principles. We only process data where we have a proper legal reason to do so, and we are always open about what we are doing and why. Any information we collect is used solely for the purpose it was gathered for, and we only ask for what is genuinely needed to provide our products and services. We do not keep your data for longer than necessary, and we take reasonable steps to keep it accurate, secure and confidential.

Your Rights Over Your Personal Data

You have a number of rights when it comes to the personal data we hold about you. You can ask us to confirm whether we are processing your data and, if so, request a copy of it. If any information we hold is incorrect or incomplete, you can ask us to correct it, and in certain circumstances you can ask us to delete it altogether. You may also ask us to pause or restrict how we use your data, or object to us processing it, for example where it is being used for direct marketing.

Where any decision about you is made using automated processing, including profiling, you have the right to challenge this, particularly if it has a significant effect on you. You are also entitled to receive your data in a commonly used, machine-readable format, and where practical, to have it transferred directly to another provider on your behalf.

If you are unhappy with how we have handled a request relating to your data, we will explain our reasoning, and you are welcome to raise a complaint with us directly. You also have the right to contact the relevant supervisory authority and to pursue other legal remedies, including compensation where appropriate. Where we rely on your consent to process your data, you can withdraw that consent at any time.

The Information We Collect

Information you give us directly. This includes details such as your name, email address, delivery address, billing address and phone number, typically provided when you place an order, create an account or contact our customer service team. We use this information to process your order and to respond to any queries you raise with us.

Information collected automatically. When you use our website, certain information is gathered automatically through cookies and similar tools. This can include your IP address, items in your shopping basket, and your browsing or order history with us. We use this to keep the website running smoothly and to improve your overall shopping experience.

Information from trusted partners. On occasion, we may receive information about you from partners we work with, where they have confirmed they are entitled to share it with us, either because you gave it to them directly or because they collected it on a valid legal basis.

Publicly available information. We may also gather information about you that is already publicly accessible.

How We Use Your Information

We use your personal data to provide the products and services you have requested, including setting up your account, processing and delivering your order, and keeping you updated about it. We also use your information to communicate with you about your purchases, respond to enquiries, and let you know about any changes affecting the service we provide. Where relevant, and with your permission, we may use your details to send offers or promotions that we think will interest you.

We rely on different legal grounds depending on the purpose. Where processing is necessary to fulfil your order or meet a contractual obligation, we use your data to confirm your identity, arrange delivery, and manage invoicing or payment communications. Where we have a legitimate business interest, we may use your purchasing history to send you relevant offers, to review and improve our product range, or to carry out customer satisfaction surveys. Unless you tell us otherwise, we consider it a legitimate interest to let you know about products similar to those you have previously bought or browsed.

Where we rely on your consent, this typically covers sending newsletters and marketing emails from MyInkToner or from partners we have carefully selected, along with any other purpose we have specifically asked your permission for.

We may also process your data where required by law. We reserve the right to anonymise personal data and use it beyond the scope of this policy once it can no longer identify you. Billing information and related records are kept for as long as necessary for accounting purposes, generally up to seven years, though we do not store your payment card details. If we ever intend to use your data for a new purpose not covered here, we will make sure it is compatible with the original reason it was collected, that it will not work against your interests, and that appropriate safeguards are in place. We will always let you know if this happens.

Who We Share Your Data With

We do not sell or pass your personal data to unrelated third parties. Where sharing is necessary, it is limited to trusted partners who help us run our business. Our payment processing partner receives only the information required to securely process your payment, and does not have access to your full card details. MyInkToner does not store or hold your payment card information at any point.

Delivery partners receive only the details needed to get your order to you, such as your name and delivery address. Every partner we work with is required to meet appropriate data protection standards. We will only share your personal data with third parties or public authorities where we are legally required to do so, where you have given consent, or where there is another valid legal basis for doing so.

Keeping Your Data Secure

We take reasonable and appropriate steps to protect your personal data, including using secure connections such as HTTPS when data is transmitted, and applying anonymisation or pseudonymisation techniques where suitable. We regularly review our systems to identify and address potential vulnerabilities.

While we do everything reasonably possible to protect your information, no online system can be guaranteed completely secure. Should a data breach occur, we will notify the relevant authorities as required, and we will contact you directly if your rights or interests are at risk. If you have an account with us, please keep your login details private and do not share them with anyone else.

Children's Privacy

MyInkToner is a business supplying office and printing supplies, and our services are not aimed at children. We do not knowingly collect personal data from anyone under the age of 16.

Cookies and Similar Technologies

We use cookies and similar tools to help our website function properly, to understand how customers use our site, and to personalise your experience with us. A cookie is a small text file saved to your device that helps our site remember your preferences and activity.

Some cookies are essential, allowing core features such as logging into your account and using the shopping basket, and these do not collect personal information. Others improve functionality, for example by remembering your details so you do not need to re-enter them. We also use analytics cookies to understand how our website is performing and where improvements can be made, and, where applicable, advertising cookies that help us show you relevant offers and limit how often you see the same advert. These are usually placed with our permission by advertising networks and may be shared with other organisations.

You can manage or disable cookies through your browser settings at any time, though doing so may affect how well parts of our website work. If you would like to manage third-party cookies more broadly, tools such as those available at optout.aboutads.info or youronlinechoices.com can help, and further general information on cookies can be found at allaboutcookies.org.

We use Google Analytics to help us understand website traffic. You can review Google's own privacy practices on their website, and opt out of Google Analytics tracking directly through their opt-out tools if you prefer.

How Your Order Information Is Used

To deliver your order, we need your name and delivery address. To take payment, we require your card details or a valid PayPal account, processed securely through our payment provider and never stored on our own systems. To keep you informed about your order, we use your email address and, where provided, your telephone number.

Your account and contact details are stored securely on our systems. Any payment information you provide is handled through our secure, encrypted payment processing partner, and MyInkToner does not have access to or store your full card details at any stage.

By submitting reviews, comments or other content to us, you confirm that you have the right to share that content and that it does not infringe anyone else's copyright or other rights. Any views expressed by customers or other third parties on our site belong to them, not to MyInkToner. We reserve the right not to publish, or to remove, any content we consider inappropriate for the website.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page.

This policy was last updated on 13 August 2026.

Contact Us

If you have any questions about this policy, or would like to exercise any of your rights over your personal data, please contact our customer service team at help@myinktoner.co.uk. We aim to respond promptly and will do our best to resolve any concerns directly.

Frequently Asked Questions

Does MyInkToner sell or share my personal information with other companies?
No. We do not sell or rent your personal data to outside parties. Information is only shared with trusted partners where necessary to deliver your order or process payment securely.

Is my payment information safe when I order from MyInkToner?
Yes. All payments are handled through a secure, encrypted payment processor. MyInkToner does not store your full card details on its own systems.

Can I ask MyInkToner to delete my personal data?
Yes, in most circumstances. You can contact us to request that your data be deleted, corrected, or restricted, and we will respond in line with your rights as set out above.

Do you use cookies on the MyInkToner website?
Yes. We use cookies to keep essential features like the shopping basket working, and to improve your browsing experience. You can control cookies through your browser settings.

How long does MyInkToner keep my information?
We only keep personal data for as long as it is needed. Billing records are generally retained for up to seven years to meet accounting obligations.