Return Policy

Refund & Returns Policy

At MyInkToner, we want you to feel completely confident buying compatible ink and toner from us. Below you'll find clear details on our warranty, returns and refund process, so you know exactly where you stand if something isn't right.

Delivery

All orders are sent using free tracked delivery, arriving the next business day. We currently ship to UK addresses only, and please note that a small number of postcodes may incur an additional delivery charge due to their location.

Our Seller Warranty

Every cartridge we sell is covered by a 1 year seller warranty, which runs from the date you made your purchase.

Returning Unwanted Items

If you've changed your mind about a product, you can send it back to us provided it's still unopened and in as-new condition. Unwanted returns need to reach us within 30 days of your original order date.

Ordered the Wrong Item?

Mistakes happen, and we understand that. If you've ordered the wrong cartridge or product by accident, we'll accept it back within 30 days of your order date. If the item has already been opened, marked, or damaged in any way, a restocking charge of 50% of the item's value may apply. Keeping products sealed and undamaged where possible helps you avoid this charge and speeds up your refund.

Faulty Products

If a product develops a fault, you're entitled to either an exchange or a full refund. We aim to make this process as straightforward as possible, so if something isn't printing correctly or doesn't function as expected, contact us and we'll sort it out promptly.

Need Help?

If you have any questions about your order, a return, or which warranty applies to your purchase, our customer service team is on hand to help. Reach out to us directly at help@myinktoner.co.uk and we'll do our best to resolve things quickly and fairly.

Frequently Asked Questions

Do you sell original manufacturer cartridges?
No. MyInkToner specialises in high-quality compatible ink and toner cartridges. We don't stock original (OEM) branded cartridges.

How long do I have to return an item I no longer want?
Unwanted items can be returned within 30 days of your order date, provided they're unopened and in as-new condition.

What happens if my product is faulty?
You can request either an exchange or a refund for any faulty item.

Will I be charged for returning an item I ordered by mistake?
If the item is unopened, no charge applies. If it's been opened or damaged, a 50% restocking fee may be deducted from your refund.

Does delivery cost extra?
Delivery is free and tracked, arriving the next business day, though certain postcodes may carry an additional charge.