Delivery Policy

Shipping and Delivery Policy

MyInkToner supplies compatible ink cartridges, toner cartridges and office essentials to homes and businesses across the UK. This page explains how we get your order to you, how long it takes, and what to do if something doesn't go to plan.

How We Deliver Your Order

Every order placed with MyInkToner is sent out using a free, fully tracked next business day delivery service. There is no minimum spend required and no hidden delivery charge added at the checkout. The price shown for your item is the price you pay, with delivery included as standard.

Orders placed before 4:00pm, Monday to Friday, are dispatched the same day and delivered on the next working day. Orders placed after 4:00pm, or over the weekend, are processed the following working day and delivered the business day after that. We currently despatch Monday to Friday only, so orders placed on a Saturday or Sunday will go out on the next available working day.

Because every parcel is tracked, you will be able to follow your delivery from the moment it leaves our warehouse to the moment it lands on your doorstep. A tracking link is sent by email as soon as your order is on its way.

Delivery Areas and Postcode Surcharges

We currently deliver to UK addresses only. This includes England, Scotland, Wales and Northern Ireland. We are not able to ship orders to addresses outside the UK at this time.

Please note that certain UK postcodes, including some parts of the Scottish Highlands and Islands, the Isles of Scilly, and other remote or offshore locations, may carry an additional delivery charge. If your postcode falls into this category, any extra charge will always be shown clearly at checkout before you confirm your order, so there are no surprises.

If Your Delivery Hasn't Arrived

Our next business day service is reliable, but delays can occasionally happen, particularly around bank holidays or during periods of severe weather. If your order hasn't turned up by the expected delivery date, please check your tracking link first, as this often shows an updated delivery window.

If your parcel still hasn't arrived within 5 working days of dispatch, please get in touch with our customer service team at help@myinktoner.co.uk quoting your order number, and we'll investigate straight away. To help us resolve things quickly, we'd ask that any delivery queries are raised within 30 days of the original order date, as courier tracking records are not retained indefinitely.

Split Orders and Missing Items

Where possible, we package orders so they fit through a standard letterbox, which means larger orders are sometimes split into more than one parcel. If you've only received part of your order, it's worth checking your emails and tracking information, as a second parcel may be on a slightly different delivery timescale.

If a courier is unable to deliver a parcel (for example, if it's too large for your letterbox and nobody is home to accept it), a card will usually be left with instructions on how to rearrange delivery or collect it from a local depot.

Changing Your Delivery Address

Please double check your delivery address carefully before completing your order. Once an order has been dispatched, we're unable to amend the delivery address, as the parcel is already in the courier network. If you spot an error immediately after placing your order, contact us as soon as possible and we'll do our best to catch it before it leaves our warehouse, though we can't guarantee this once processing has begun.

International Delivery

At present, MyInkToner ships to UK addresses exclusively. We don't currently offer delivery to Ireland or destinations in mainland Europe. If this changes in future, we'll update this page accordingly.

Frequently Asked Questions

Do you charge extra for next business day delivery?
No. Next business day delivery is included free of charge on every order, with the exception of certain remote UK postcodes, where any surcharge will be clearly displayed at checkout.

What time do I need to order by for next day delivery?
Order before 4:00pm, Monday to Friday, and your parcel will arrive the next working day. Orders placed after 4:00pm or at weekends are dispatched the following working day.

Can I track my order?
Yes. A tracking link is emailed to you once your order has been dispatched, so you can follow its progress right up to delivery.

What happens if I live somewhere remote, like the Scottish Highlands?
Some remote and offshore UK postcodes may incur a small additional delivery charge due to courier costs. You'll always see this at checkout before you pay, so you know exactly what you're paying for.

My order hasn't arrived, what should I do?
Check your tracking link first. If there's still no update after 5 working days from dispatch, contact our customer service team with your order number and we'll look into it for you.