Contact information
Contact MyInkToner – Customer Service & Support
Get in Touch with MyInkToner
At MyInkToner, we know that good customer service matters just as much as good products. Whether you have a question about an order, need help choosing the right compatible ink or toner cartridge, or want to check on a delivery, our team is here to help. We aim to make contacting us as straightforward as possible, and we're committed to responding quickly and helpfully whenever you reach out.
Before You Contact Us
Many common questions can be answered quickly by visiting our FAQ page, which covers topics such as delivery times, returns, product compatibility and payment options. It's worth taking a quick look there first, as you may find the answer you need without having to wait for a reply.
How to Reach Our Customer Service Team
Our customer service team is available to assist you by email and by live chat. We understand that printing issues or order queries can be time-sensitive, so we do our best to reply promptly, particularly during busy periods. Please bear in mind that during evenings and weekends, response times may be a little slower than usual, though we will always aim to get back to you as soon as we can.
If you choose to email us, please allow a short amount of time for a reply, especially at busier times of the year. To avoid missing our response, please check your spam or junk folder and add our email domain to your list of safe senders.
Email: help@myinktoner.co.uk
Delivery, Returns and Shipping at a Glance
While our customer service team is happy to help with any query, here are a few key points that may answer your question straight away.
We offer free tracked delivery on the next business day for all orders to England, Wales and mainland Scotland. This means your compatible ink or toner order is dispatched with tracking as standard, at no extra cost, so you can keep an eye on your parcel every step of the way.
We deliver across the UK, including Northern Ireland, and to the Isle of Man, the Channel Islands and the Republic of Ireland. Delivery is free to England, Wales and mainland Scotland; other areas are charged as shown in our Delivery Policy. If you're unsure whether your postcode is affected, our customer service team can confirm this for you before you place an order.
Should you need to return an item, we offer a returns window of 30 days from the date of purchase, giving you plenty of time to decide if a product is right for you.
Why Choose MyInkToner
We supply high-quality compatible ink and toner cartridges and office supplies, designed to work reliably with your existing printer. Our compatible cartridges offer a cost-effective alternative without compromising on print quality, and our customer service team is always on hand if you have any questions about compatibility before you buy.
Our Address
My Ink Toner Limited
14/2g Docklands Business Centre
10-16 Tiller Road
London, E14 8PX
Please note that we operate exclusively online and do not have a retail counter or customer-facing shop.
Registered Company No: 17437155
VAT No: GB530571904
Frequently Asked Questions
How quickly will I receive a reply to my email?
We aim to respond as quickly as possible, particularly during peak periods, though replies may take a little longer in the evenings and at weekends.
Do you deliver outside the UK?
Yes, to the Isle of Man, the Channel Islands (Jersey and Guernsey) and the Republic of Ireland, on a 2 working day service. See our Delivery Policy for prices.
Will I always get free delivery?
Delivery is free and tracked on every order to England, Wales and mainland Scotland. Northern Ireland, the Scottish Highlands and Islands, the Isles of Scilly and places outside the UK are charged, as shown in our Delivery Policy.
How long do I have to return a product?
You have 30 days from the date of purchase to return an item to us.